Returns & Exchanges

At Petrobens Butik, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges policy. Please read the following information carefully to understand our process.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, please contact us at [email protected] to request a return or exchange. Include your order number and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return the item(s).
  3. Package the Item: Securely package the item(s) in the original packaging, including all accessories and documentation.
  4. Ship the Item: Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Inspection & Processing: Once we receive the returned item(s), we will inspect them and process your return or exchange within 5 business days.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Petrobens Butik Team,

I would like to request a return/exchange for my recent order (#12345). The reason for the return/exchange is [please specify reason].

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Timeline & Method

Once your return is processed, we will issue a refund to your original payment method. Please allow the following timeframes for the refund to be reflected in your account:

  • Credit/Debit Card: 5-10 business days
  • PayPal: 3-5 business days

Non-Returnable Items

Based on our product offerings and the nature of certain items, the following products are non-returnable:

  • Benzin- & multibrændere: Due to safety and hygiene reasons, these items cannot be returned once purchased.
  • Indertelte: Tents and similar items are non-returnable unless they are defective or damaged upon arrival.

Contact Us

If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact us at [email protected].

Thank you for choosing Petrobens Butik. We appreciate your trust in our products and services.

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